Warranties


Aegex is proud to partner with IBM Technical Support (IBM TSS) to provide superb customer service. The following country list includes the current locations supported by IBM TSS. If your location is not on the list, please contact us.


The Aegex Direct Warranty is available for customers located in countries not currently serviced by IBM TSS. If and when that particular country is added as an IBM TSS covered location, the Aegex Direct Warranty is converted to the Enhanced Warranty.


IBM TSS COUNTRY LIST

  • Australia
  • Austria
  • Brussels
  • Bulgaria
  • Croatia
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • Germany
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Luxemburg
  • Netherlands
  • New Zealand
  • Norway
  • Malaysia
  • Portugal
  • Saudi Arabia
  • Spain
  • South Africa
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Aegex has designed warranty options for you to select one best suited for your business needs. Choose from Standard Warranty, Aegex Direct Warranty, Enhanced Warranty or Premium Warranty. Click here for a summary comparison of all aegex10™ warranty offerings.


For full warranty terms & conditions, review the PDFs below:

AEGEX TECHNOLOGIES STANDARD WARRANTY
AEGEX TECHNOLOGIES DIRECT WARRANTY
AEGEX TECHNOLOGIES ENHANCED WARRANTY
AEGEX TECHNOLOGIES PREMIUM WARRANTY

Aegex provides a limited manufacturer's warranty on accessories and tablet batteries. Note these items are not includes in the aegex10™ warranty options. The warranty period for accessories is 12 months. The warranty period for batteries is 6 months. For more information, please contact us.

Return Material Authorization (RMA) is required for any warranty claims. To open a support ticket, please visit our support site. For additional inquiries, please contact us.